Our Promise

2-Year
Guarantee

Every Rocksnug product is guaranteed against defects in materials and workmanship for two full years from the date of purchase. No receipts. No small print. No runaround.

✓Registered automatically at purchase — no action needed
✓Covers manufacturing defects, stitching failures, and material faults
✓Repair, replace, or full refund — your choice
✓Transferable — covers the product, not just the original buyer
2
Years
Guarantee
Rocksnug Quality Assurance · Every Product · No Exceptions
What's
covered.
Our guarantee covers everything that could go wrong through normal use — and several things that shouldn't happen at all. If it's a fault with the product, we'll fix it.
🧵
Stitching & Seams
Seam separation, thread failure, or stitching that comes undone under normal use.
✓ Covered
🪶
Fill & Foam
Memory foam that loses structural integrity, fill that shifts or clumps, or support that degrades prematurely.
✓ Covered
🪡
Zips & Closures
Zip failure, broken sliders, or fastener issues that affect the product's intended function.
✓ Covered
🎨
Fabric & Covers
Premature fading, pilling, or fabric failure not caused by misuse or incorrect washing.
✓ Covered
⚙️
Structural Failure
Any structural issue that affects the product's comfort, function, or safety during normal use.
✓ Covered
📦
Arrives Damaged
Products damaged in transit or arriving in a state that doesn't reflect our quality standards.
✓ Covered
What isn't
covered.
✗
Accidental damage — cuts, burns, or physical damage from accidents outside normal use.
✗
Incorrect care — damage caused by washing at the wrong temperature or using harsh chemicals.
✗
Normal wear — natural softening of foam over years of use, or minor colour fading from sunlight.
✗
Deliberate damage — intentional modification or damage to the product.

If you're unsure whether your issue is covered, just contact us. We'd rather take a look and say no in person than have you wonder. The answer is yes far more often than no.

Making a Claim
It's simple.
We mean that.
01
📸
Send Us a Photo
Email a photo of the issue to [email protected] with your order number. You don't need a receipt — we can look it up from your email address.
02
⚡
We Respond Fast
Our team reviews guarantee claims within 4 hours on weekdays. We'll confirm what's covered and offer repair, replacement, or refund.
03
🎁
You Choose
Repair, replacement with the same product, or a full refund. We'll cover return shipping both ways. You choose what works best for you.
★★★★★
"My zip failed after 18 months. One email, one photo. Replaced within the week — no questions, no hassle. That's how it should work."
— Olivia T., verified buyer
Register your guarantee
Purchases automatically register — but creating an account lets you track coverage and make claims faster.
Create Your Account