We ship to 60+ countries, offer free returns within 60 days, and back every product with a 2-year guarantee. No small print. No catches.
All orders are processed and dispatched from our London fulfilment centre Monday–Friday. Orders placed before 2pm GMT are dispatched the same day.
| Method | Regions | Timeframe | Cost |
|---|---|---|---|
| Standard | UK | 2–3 business days | Free over £80 / otherwise £4.95 |
| Express | UK | Next business day | £9.95 |
| Standard International | EU, US, CA, AU | 3–6 business days | Free over $120 / otherwise $12 |
| Express International | EU, US, CA, AU | 1–3 business days | $24 |
| Rest of World | 60+ countries | 5–10 business days | $18 |
Tracking is provided for all orders via DHL Express or Royal Mail Tracked. You'll receive a tracking link by email once your order has been dispatched.
We want you to love your Rocksnug product. If for any reason you don't, return it within 60 days of delivery for a full refund — no questions asked, no restocking fee.
Items must be in original condition with tags attached. Gift sets must be returned as complete sets.
We offer free exchanges within 60 days. Choose a different colour, size, or product of equal or lesser value — we'll cover the return and re-delivery costs both ways.
For a different product of higher value, you'll simply pay the price difference at checkout.
To start an exchange, log into My Account or contact our team at [email protected].
If your product arrives damaged or develops a fault, it's covered by our 2-Year Guarantee. We'll repair, replace, or refund — whichever you prefer.
Email us a photo at [email protected] and we'll sort it, usually within 24 hours.