Standard delivery takes 3–5 business days within India and UAE. International orders typically arrive within 7–12 business days. Express options are available at checkout.

Yes — we ship to over 40 countries. Free international shipping on orders over $120. See our full shipping policy for details.

Orders can be modified or cancelled within 2 hours of placing them. After that, the order enters fulfilment and cannot be changed. Contact us at support immediately if you need to make a change.

You'll receive a tracking link via email once your order ships. You can also track from your account page.

We accept returns within 30 days of delivery, provided the product is unused and in original packaging. See our returns page for full details.

Our 2-year guarantee covers manufacturing defects, material failures, and structural issues under normal use. If your product fails, we'll replace or refund — no forms, no hassle.

Contact us within 48 hours of delivery with a photo of the damage. We'll arrange a replacement or refund immediately. Contact support →

All covers are removable and machine washable at 30°C. The foam core should be spot-cleaned only and kept away from direct heat. Full care instructions are on the product tag.

Check our size guide for help choosing between models. Generally: the Summit is best for air travel, the Trail Pack for backpacking, and the Expedition for long-haul and overnight journeys.

Yes — all travel range products are designed to meet carry-on size restrictions. Packed dimensions are listed on each product page.

Renewed is our circular economy programme. Return your used Rocksnug gear and earn store credit. We refurbish and resell products where possible, or recycle the materials responsibly. Learn more →

Credit varies by product condition — typically £10–£30. You'll receive an estimate before committing to the return. Credit is applied to your next order automatically.